FAQS
FAQS
What is needed when picking up/ clearing a package?
A valid government issued ID must be presented for the collection of a package.
All packages must have the name (consignee) that matches the name on the government issued ID.
Can I choose which items I want to collect?
Packages must be collected starting with the oldest invoiced item first.
Can I have someone pick up my package(s)?
Yes, Third party pickup is supported but the consignee must alert the company of the name of the party that will be picking up on their behalf and the party must take along a valid government issued ID and a copy of the invoice for the item(s) he/she will be picking up.
How do I receive my USA address?
After you sign up for a new account, the system will determine your box number and generate a shipping address for you
How will Wright Link Courier & Logistics Ltd know the package is mine?
As soon as your registration completed, a mailbox number will be assigned to you. You will then use this mailbox number with your name and our address as the shipping address.
Once a package arrives we will see your name and mailbox number on it. We will notify you by email and you will see the package on your account.
What are the accepted payment methods?
We accept Cash, Bank Transfer, All Debit Card and Credit Card.
What am I NOT allowed to ship?
Please see restricted items here with the following link https://www.jacustoms.gov.jm/sites/default/files/restrictedupdateddecember2017.pdf
When do I pay for delivery?
Delivery fees within Kingston may be paid upon delivery with either cash or card. Deliveries outside of Kingston must be paid prior to delivery
When will I be charged Duty?
Delivery fees within Kingston may be paid upon delivery with either cash or card. Deliveries outside of Kingston must be paid prior to delivery
How do I request delivery?
You can call or text our whatsapp number or send us an email with the location and time you would like it to be delivered