Frequently Asked Questions

How do I receive my USA address?

After signing up for a new account, the system will determine your box number and generate a shipping address for you.

What is needed when picking up or collecting a package?

A valid government ID must be presented for the collection of a package. All packages must have the name (consignee) that matches the name on the government issued ID.

Can I have someone pick up my package?

Yes, third party pickup is supported but the consignee must alert the company of the name of the party that will be picking up on their behalf and the party must take along a valid government issued ID and a copy of the invoice for the item(s) he/she will be picking up.

Can I choose which items I want to collect?

Packages must be collected starting with the oldest invoiced item first.

How will Wright Link Courier/ILS Courier know the package is mine?

As soon as your registration is completed, a mailbox number will be assigned to you. You will then use this mailbox number with your name and our address as the shipping address. Once a package arrives, we will see your name and mailbox number on it. We will notify you by email and you will then see the package details on your account.

Should I notify Wright Link Courier/ILS Courier of any incoming packages?

You do not have to notify us of any incoming packages. We will notify you by email as soon as we receive a package.

What am I Not Allowed to ship?

As guided by the Jamaica Customs Agency, please visit the following link below. https://jca.gov.jm/individual/passenger/restricted-items/

Is there a weight limit or restriction on any item?

At Wright Link Courier/ILS Courier, there are no restrictions on size or weight, so you do not have to worry. We will ship almost anything, however there may be specific import regulations which may prevent importation of certain items. Some items may also require a government issued permit.

When will I be charged duty?

Duty is charged by Jamaica Customs Agency on items that cost over US$100.

What are the accept payment methods?

We accept Cash, Bank Transfers, All Debit and Credit Cards.

How do I request delivery?

You can call or text our Whatsapp number or send us an email with the location and time you would like your package to be delivered.

When do I pay for delivery?

Delivery fees within Kingston may be paid upon delivery with either cash or card. Deliveries outside of Kingston must be paid prior to delivery.

Frequently asked questions

How do I receive my USA address?

After signing up for a new account, the system will determine your box number and generate a shipping address for you.

What am I Not Allowed to ship?

As guided by the Jamaica Customs Agency, please visit the following link below. https://jca.gov.jm/individual/passenger/restricted-items/

What is needed when picking up or collecting a package?

A valid government ID must be presented for the collection of a package. All packages must have the name (consignee) that matches the name on the government issued ID.

Is there a weight limit or restriction on any item?

At Wright Link Courier/ILS Courier, there are no restrictions on size or weight, so you do not have to worry. We will ship almost anything, however there may be specific import regulations which may prevent importation of certain items. Some items may also require a government issued permit.

Can I have someone pick up my package?

Yes, third party pickup is supported but the consignee must alert the company of the name of the party that will be picking up on their behalf and the party must take along a valid government issued ID and a copy of the invoice for the item(s) he/she will be picking up.

When will I be charged duty?

Duty is charged by Jamaica Customs Agency on items that cost over US$100.

Can I choose which items I want to collect?

Packages must be collected starting with the oldest invoiced item first.

How will Wright Link Courier/ILS Courier know the package is mine?

As soon as your registration is completed, a mailbox number will be assigned to you. You will then use this mailbox number with your name and our address as the shipping address. Once a package arrives, we will see your name and mailbox number on it. We will notify you by email and you will then see the package details on your account.

Should I notify Wright Link Courier/ILS Courier of any incoming packages?

You do not have to notify us of any incoming packages. We will notify you by email as soon as we receive a package.

What are the accept payment methods?

We accept Cash, Bank Transfers, All Debit and Credit Cards.

How do I request delivery?

You can call or text our Whatsapp number or send us an email with the location and time you would like your package to be delivered.

When do I pay for delivery?

Delivery fees within Kingston may be paid upon delivery with either cash or card. Deliveries outside of Kingston must be paid prior to delivery.